Frequently Asked Questions

Q. Do you charge for shipping?

  • Prepaid Orders (Online Payment): Free delivery anywhere in India.
  • COD Orders: A small handling charge is added for cash-on-delivery convenience.

Q. When will I get my order?

  • Metro Cities: 3 - 4 business days
  • Tier 2 & 3 Cities: 4 - 6 business days
  • Remote Areas: 5 - 8 business days

We’ll share a tracking link so you can check your order anytime.

Q. How do I track my order?

The moment your order leaves our studio, you’ll get an SMS/email with tracking details. You can follow every step till it reaches your doorstep.

Q. Can I cancel my order?

Yes, you can cancel within 24 hours of placing the order (before it is shipped). After shipping, cancellation isn’t possible.

Q. Can I return or exchange a product?

Yes, if the product is damaged, defective, or incorrect, you can raise a request within 7 days of delivery. Just make sure the product is unused, unwashed, and with all tags intact.

Q. Are all items returnable?

Some items like sale products, discounted pieces or customized orders are non-returnable.

Q. When will I get my refund?

Once we receive the product and it clears inspection, your refund will be processed within 7-10 working days to your original payment method.

Q. What if I ordered the wrong size?

Don’t worry, we offer exchanges for size issues (subject to availability).

Products & Quality

Q. Will the product look exactly like the photos?

We try our best to show true colors and details, but sometimes, slight variations may happen due to lighting or screen settings. Rest assured, quality is always as promised.

Q. Are your fabrics genuine?

Yes! Every Tillaari piece is crafted from carefully sourced fabrics and checked by our team before shipping. We take pride in our 45-year textile legacy.

Other Queries

Q. Do you offer gift wrapping?

Yes, we do! If you’re ordering something special for a loved one, just select “Gift Packaging” at checkout (small extra charge may apply).

Q. Do you ship internationally?

Right now, we deliver across India. International shipping will be added very soon.

Q. How do I reach customer support?

We’re here for you! You can email us at support@tillaari.com or call/WhatsApp us at +91-XXXXXXXXXX (Mon–Sat, 10 AM – 6 PM).

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